Operate & Improve
Keep the solution dependable and improve its value over time.
For clients who need continuity after launch: a clear service relationship rather than ad hoc fixes.
A dedicated hour with an experienced advisor. It commits you to nothing further.
- 01 AssessOpportunity AssessmentFind where AI, automation and better use of data could make a worthwhile difference. Leave with clear priorities and a practical next step.Fixed fee · typically two weeks
- 02 DiscoverSolution Discovery & DesignDefine the problem, design the solution and understand what delivery will involve before committing to a build.Fixed fee · leads to a costed proposal
- 03 BuildBuild & DeliveryTurn an agreed solution into working software, with testing, release, training and operational handover.Fixed price after discovery · milestones
- 04 ImproveOperate & ImproveKeep your solution dependable and develop it as your business needs change, with clear support and improvement responsibilities.Ongoing support, scoped to your needs
- A live solution needs ownership, monitoring and a route for changes.
- Nobody is clearly accountable when something stops working or needs to change.
- An existing system, built by someone else, needs dependable support and improvement.
Reliable operation and a continuing programme of improvements, with visibility of whether the solution is delivering its intended benefit.
What is included
- Establish ownership, monitoring, incident handling, maintenance and service reporting for the agreed systems.
- Manage a prioritised backlog of fixes and improvements, with an agreed allocation of delivery capacity.
- Review adoption, performance, operating costs and benefits. For AI features, reassess output quality and relevant model or vendor changes.
- Plan releases and keep operational guidance current as the solution changes.
Support, or a managed delivery team
Support and improvement
For defined applications, with bounded support coverage and enhancement capacity. It suits a live solution that needs care and incremental change.
Managed delivery capacity
An ongoing allocation of product or engagement leadership, engineering and specialist input for a larger roadmap, scoped against the actual team and commitment.
What you receive
- An agreed service schedule
- A named contact and escalation route
- Service and cost reporting
- A visible improvement backlog with regular prioritisation
- Planned releases and periodic benefit reviews
Scope and boundaries
- A monthly retainer specifies the systems covered, service hours, response targets, included capacity and exclusions.
- Coverage and response commitments depend on the engagement. Round-the-clock support is included only where explicitly resourced and agreed.
- Solutions we did not build begin with an onboarding review and may need remediation before service commitments start.
- Major new products or integrations normally return to discovery and a separately scoped delivery engagement.
Three steps to a decision
- Step 01
Agreement on the solution, who owns it today and what needs to change.
- Step 02
An onboarding review of the system, its documentation, access and support needs.
- Step 03
An agreed service schedule and improvement backlog.
- Service
- Operate & Improve
- Stage
- 04 Improve
- Commercial shape
- Ongoing support, scoped to your needs
- Next step
- Advisory session
Need dependable support as your solution evolves?
You leave with
- A clear view of where AI could help
- The risks to manage
- A practical next step
- A concise written advisory note
One-hour advisory session with Kit Wood.
Commission a qualifying project with Barrington and we’ll credit the full advisory fee against your first project invoice.